This Privacy Policy explains how vr77 collects, uses, stores, and protects your personal data when you use our online casino and sports betting platform. We are committed to transparency and to handling your information with care and respect.
All personal data stored on vr77 servers is protected using AES-256 encryption. Your information is never stored in plain text.
vr77 does not sell, rent, or trade your personal data to external marketers or data brokers, ever.
You have the right to access, correct, and request deletion of your personal data held by vr77 at any time.
All data transmitted between your browser and the vr77 platform is secured using 256-bit TLS/SSL encryption.
VR77 ("vr77", "we", "us", "our") operates the online gaming platform accessible at https://vr77.cam ("Platform"). This Privacy Policy ("Policy") sets out how we collect, use, store, share, and protect the personal data of individuals ("you", "Player", "User") who register for or otherwise access the Platform.
This Policy is issued in compliance with applicable data protection legislation and forms part of our broader legal framework alongside the Terms & Conditions and Responsible Gambling Policy. By using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
For the purposes of this Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably be used to identify a living individual, either alone or in combination with other data. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, and deletion. |
| Controller | vr77, the entity that determines the purposes and means of processing your personal data. |
| Processor | A third-party service provider that processes personal data on behalf of vr77 under written contractual obligations. |
| KYC Data | Identity and address documentation submitted during the Know Your Customer verification process. |
| Cookies | Small data files placed on your device by the Platform to support functionality, analytics, and personalisation. |
| Data Subject | Any identified or identifiable natural person to whom personal data relates — in this context, you as a registered Player or visitor. |
vr77 collects personal data that is necessary to provide you with a safe, compliant, and functional online gaming service. The categories of data we collect are described below.
When you create an account, we collect:
To comply with anti-money laundering obligations and verify player age, we may collect:
We collect transaction records associated with deposits and withdrawals processed through supported payment methods, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, Bitcoin (BTC), and Tether (USDT). We do not store full card numbers or banking credentials — these are handled directly by our payment service partners under their own PCI-DSS compliant environments.
Records of your interactions with vr77 customer support, including live chat transcripts, email correspondence, and any attachments you submit, are retained for quality assurance, training, and dispute resolution purposes.
We collect personal data through the following channels:
vr77 processes your personal data on the following legal grounds:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, payment processing, KYC verification, game access, and customer support — all required to deliver the services described in our Terms & Conditions. |
| Legal Obligation | Anti-money laundering (AML) compliance, age verification, fraud detection, and record-keeping obligations imposed by applicable law. |
| Legitimate Interests | Platform security monitoring, fraud prevention, responsible gambling analysis, and service improvement activities that do not override your fundamental rights. |
| Consent | Marketing communications (where you have opted in), non-essential cookies, and personalisation features. You may withdraw consent at any time. |
vr77 uses the personal data we collect for the following purposes:
vr77 does not sell your personal data. We share data only in the limited circumstances described below, and always subject to contractual data protection obligations or legal requirements:
vr77 uses cookies and similar technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. The categories of cookies we use are as follows:
| Category | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, and load balancing. The Platform cannot function without these. | Yes |
| Functional | Remembering your language preferences, game lobby layout, and whether you have dismissed certain notices. | Optional |
| Analytics | Aggregated, anonymised data on page traffic, session duration, and user journeys — used to improve platform performance. | Optional |
| Marketing | Tracking opt-in promotional engagement and personalising bonus offers where you have consented to receive them. | Optional |
You may manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to access or use the core features of the Platform.
vr77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our general retention schedule is as follows:
Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond the standard period due to an ongoing legal matter, we will notify you to the extent permitted by law.
vr77 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational measures include:
As a Data Subject, you have the following rights in relation to the personal data vr77 holds about you. These rights are subject to applicable legal exceptions and vr77's compliance obligations:
To exercise any of these rights, please contact the vr77 Data Protection team via email (see Section 15 for contact details). We may ask you to verify your identity before processing your request.
The vr77 Platform is strictly intended for use by individuals who are at least 21 years of age. We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If you have reason to believe that a person under the age of 21 has registered an account or submitted personal data to vr77, please contact us immediately. Upon receiving such notification and verifying the claim, we will take immediate steps to close the account, delete the data, and return any deposited funds.
The vr77 Platform does not include links to third-party external websites for commercial or affiliate purposes. Where third-party services are integrated (such as payment processors or identity verification providers), those services operate under their own privacy policies and are governed by separate data processing agreements with vr77.
vr77 is not responsible for the privacy practices or content of any third-party services accessed indirectly through the Platform. We encourage you to review the privacy documentation of any third-party provider you interact with as part of the deposit or withdrawal process.
vr77 reserves the right to amend this Privacy Policy at any time. Any material changes will be published on this page with an updated "Last Updated" date. Where changes significantly affect how we process your personal data, we will notify registered Players via email or through a prominent in-platform notice prior to the changes taking effect.
Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed of how your data is being handled.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way vr77 handles your personal data, please contact us through the following channels:
We acknowledge all data-related enquiries within two (2) business days and aim to provide a substantive response within thirty (30) days of receiving a valid, verified request.
A summary of the core data protection principles that govern how vr77 handles every player's information.
We collect only the data strictly necessary for service delivery, compliance, and safety. Surplus data collection is not our practice.
Your data is used only for the purposes stated in this Policy. It is not repurposed, profiled for advertising, or shared with unrelated commercial partners.
This Policy is reviewed and updated periodically to reflect changes in how we operate, new legal requirements, and best-practice guidance.
Only authorised vr77 personnel with a defined business need can access Player personal data. All access is logged and audited.
All third-party service providers that process Player data on vr77's behalf are subject to rigorous data protection assessments before onboarding.
We write this Policy in plain English so Malaysian players can understand exactly how their data is handled — without decoding legal jargon.
Questions About Your Data?
If you have questions about how vr77 handles your personal data, or if you wish to exercise any of your data rights, our support team is available every day. You can also review our Terms & Conditions or visit the FAQ for further details.
For players aged 21 and above only. Gambling can be addictive — play responsibly.